Troubleshooting
How to Configure APN Settings on iPhone
Can't connect to the internet even though you have signal? Learn how to configure APN settings for your eSIM on iPhone devices to fix connection issues.
Configure APN Settings on iPhone
If you have signal bars but no internet connection, you need to configure your APN settings manually. This takes 2 minutes.
Step 1: Get Your APN
- Log in to your Soovia account
- Go to My eSIMs → View Details
- Find your APN value (shown below the QR code)
- Write it down or screenshot it
Step 2: Open iPhone APN Settings
- Open Settings
- Tap Cellular
- Tap your eSIM
- Tap Cellular Data Network
⚠️ Don't see this option?
Contact [email protected] - your carrier may not allow manual APN configuration.
Step 3: Enter Your APN
- Under CELLULAR DATA, tap the APN field
- Type your APN value (from Step 1)
- Scroll down to LTE SETUP
- Enter the same APN value again
- Leave all other fields blank
Step 4: Restart iPhone
- Press Power + Volume Down
- Slide to power off
- Wait 10 seconds, turn it back on
- Wait 1-2 minutes
✅ Done!
You should see 4G/5G and have internet access. Try opening Safari.
Still Not Working?
Check Data Roaming
Settings → Cellular → [Your eSIM] → Turn ON Data Roaming
Toggle Airplane Mode
Turn Airplane Mode ON → Wait 10 seconds → Turn OFF
Need Help?
Contact [email protected] or use the Soovia app.